How an Automated Call-In Hotline Can Help You When the Heat is On (or Off)

CALL-IN-HOT-LINE

One of our latest products is an automated hotline to help you communicate with residents during an emergency.  It’s a pretty simple idea: you record a message with information you want the public to know and publicize the phone number. People call in to hear your message, which can be easily updated as the situation changes. 

Because we have effectively unlimited call-in capacity, there’s never a busy signal. And because it’s automated, it won’t take up valuable staff time. 

Unlike web-based communications, your residents don’t need to have a computer or be able to read to access the service. Which makes it perfect for the elderly and other populations that don’t have easy access to the Internet. You can even record the message in multiple languages or use a different number for Spanish, for example. 

Last winter Madison County, Virginia had a big power outage when it was very cold, requiring them to get the word out on shelter resources and the status of the electric system. And the hotline worked well for them.  

As Brian Gordon, the Director of Emergency Communications put it:  “The Hotline takes pressure off of vital dispatch staff and EM. It allows for the flow of information that we don’t have to actively monitor during emergency situations.” 

We should also mention that the hotline is highly cost-effective. A one-year subscription will cost you less than your cable bill. To find out more, book our demo.

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