There are a number of websites that collect customer surveys for software providers, including Capterra, G2, TrustRadius, and others.
These sites are a great resource for you and your peers when selecting a vendor for an emergency mass notification system. The sites we’ve looked at all provide mechanisms to ensure that the reviews are from verified users of the system and they include structured forms to try to get a reasonably thorough review of the system in question. Although they are paid for by the vendors being reviewed, there’s no opportunity for the vendor to directly interfere with the review process or to submit their own reviews.
For Hyper-Reach, we decided to start with Capterra.com, which is run by Gartner, a global market research firm. We asked all of our customers to submit a review and offered them a $50 gift card or contribution to the charity of their choice as a thank you. Capterra also offers another thank you worth $20 (also a gift card or charitable contribution.) Both gifts are offered regardless of whether the review is positive or negative.
So far, we’ve been gratified by the response. Our rating – 4.9 out of 5 – is one of the highest among emergency notification providers and includes many very positive comments. You can see for yourself at https://www.capterra.com/emergency-notification-software/. You’ll also find reviews for other vendors as well, although you might need to scroll down the list a bit. All the major providers are there: Everbridge (4.3), OnSolve (no reviews), Rave (4.7) and others.
While the reviews we’ve received have been wonderful, we’re trying to get more. So we’re reminding our customers of this opportunity again and again.
We’re planning to collect reviews for other review sites as well. So hopefully you’ll be seeing us – with similar 5-star reviews – on G2 and similar sites. But it’s a time-consuming process for us and for our customers, so for now, Capterra will do.
And if you don’t have time to go to the Capterra site, here’s a sample of actual quotes from customers:
Hyper-Reach offered everything we needed at a better price and unlimited messaging.
Great people, wonderful product to work with!
Hyper-Reach software is very easy to implement and use.
Compared to others this is simple to use, can be done from anywhere…
Customer service is top notch – I’ve never had a question or request not addressed almost immediately.
One of the best features of this software is it’s user friendly.
I have not found anything so far that I do not like about this system.
Hyper-Reach is a great solution for us because it is simple enough for us to use daily, but is capable of expanding as needed during our peak times through the use of ipaws and apps.
We have used Hyper-Reach for almost 10 years and have no intentions of changing. It works, we can afford it and the citizens really like it.
I don’t have any issues with the Hyper-Reach system. It has been great…
Hyper-Reach works every time you need it.
Absolutely wonderful. I highly recommend them to anyone in need of this type of system.