Keeping Washington County Informed During Water Emergencies

Customer: Connie Barnes, Washington County, NC

Overview: How Hyper-Reach Helped Deliver Critical Notifications—Even After Hours.

When unexpected water leaks disrupted service in Washington County, NC, officials needed to act fast. They had to notify residents about outages and a boil water advisory—and later update them once the issue was resolved. With Hyper-Reach, they were able to send alerts quickly and efficiently, even outside of office hours.

The Challenge

Twice in recent months, Washington County faced water service disruptions due to unexpected leaks. These incidents required immediate communication with residents in both the municipality and the county. However, the events occurred after regular business hours, meaning staff weren’t in the office to manage notifications from their usual workstations. The challenge was clear: How could officials quickly inform residents when time and access were limited?

The Solution

Washington County leveraged Hyper-Reach’s mobile app to send out emergency notifications directly from their cell phones. This allowed officials to: 

Instantly alert water customers about the outage and boil water advisory. 
Reach residents across different jurisdictions (municipal and county-level). 
Send a follow-up notification once the advisory was lifted. 
Operate remotely—no need for a physical office setup.

The Outcome

Despite the incidents occurring outside regular working hours, officials successfully kept residents informed with timely, clear, and effective communication. The ability to send messages via mobile devices ensured no delay in response, demonstrating the power of Hyper-Reach for real-time emergency communication.

“Even though we were all out of the office when the incidents happened, we were still able to use our cell phones and get the message out to the right people thanks to the Hyper-Reach mobile app.” — Connie Barnes, Washington County, NC

Why It Matters

This case highlights the flexibility and reliability of Hyper-Reach’s mass notification system. When emergencies strike—whether during office hours or not—officials need a system that adapts to their needs. Hyper-Reach ensures that critical messages reach the right people at the right time, no matter where responders are. Ready to Improve Your Emergency Communication?

Keeping Washington County Informed During Water Emergencies

Customer: Connie Barnes, Washington County, NC

Learn how Hyper-Reach can help your community stay informed when it matters most.

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